Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)
If you are purchasing from outside the UK please contact us before ordering, as there will most likely be additional shipping costs.
Unfortunately, if a large parcel needs to be sent to the Scottish Highlands or an offshore Isle such as Nothern Ireland or the Isle of Mann via a courier there will be additional charges.
Please contact us before ordering. Alternatively, we will contact you on receipt of your order. Smaller deliveries that can be sent via Royal Mail will incur no extra charge.
Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £35.00 or more (After VAT is added) otherwise the delivery charge is £3.32 Ex VAT. We will deliver to you either by Royal Mail Recorded/Un-Recorded delivery, or by parcel carrier, according to weight and value of the order. Certain items, such as long fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. These products are normally pre-selected for an extra shipping charge of £5.79 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full. Nexy day delivery is available at an extra cost of £8.25 please note our cut off for Next Day delivery is 3pm.
Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. However, we do not despatch orders at weekends and bank holidays.
Please note we cannot deliver orders to PO Box addresses.
In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order and, at NO extra delivery cost to you.
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait. If you need something urgently give us a call to check stock - Please have the item reference to hand as this will help to speed things up.