Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)
Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £35.00 or more (After VAT is added) otherwise the delivery charge is £3.32 Ex VAT. We will deliver to you either by Royal Mail Recorded/Un-Recorded delivery, or by parcel carrier, according to weight and value of the order. Certain items, such as long fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. These products are normally pre-selected for an extra shipping charge of £5.79 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full.
Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. However, we do not despatch orders at weekends and bank holidays.
If you are ordering from another Country please contact us before to arrange shipping costs!
Please note we cannot deliver orders to PO Box addresses.
In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order and, at NO extra delivery cost to you.
Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait.